Driving Transparency and Improvement in Addiction Treatment

The Shatterproof quality measurement system

Research indicates that people in need of addiction treatment and their family members are often desperate to find effective treatment but have little credible information to help them sort out the various claims of providers and the wide variety of treatment approaches. To address this problem, RTI is leading the development of a quality measurement data collection system under contract to Shatterproof. The system will display quality metrics that patients, family members, and payers can use to select high quality addiction providers that are appropriate to their particular needs. RTI developed methodologies to collect data through provider surveys, Medicaid and private insurance claims data, and patient experience of care surveys and to transform that data into reliable, valid and useable quality metrics. RTI is also working with Shatterproof to make the information available to consumers, providers, referral sources, and payers on a user-oriented online dashboard. The project is being piloted in 6 states with the expectation that it will expand nationwide.